Terms and conditions
Version 1.0 – Mar 2024
These legal terms (English law applies) are between you and ColCap Financial UK Limited (ColCap UK/us/we) and you agree to them by using this site ( “Site” being a website hosted at colcap.co.uk).
These terms and conditions are important. You should read through them carefully along with our Privacy Policy and contact us on service@colcap.co.uk if there is anything you do not understand. The services on this Site are intended for residents in the United Kingdom over the age of 21 and the terms and conditions for use are drafted accordingly.
How to contact us
You can contact us through:
Email: at service@colcap.co.uk
Writing:
Registered office:
ColCap Financial UK Limited
1 Bartholomew Lane,
London,
EC2N 2AX
We’ll always contact you in English via your email, phone or home address. Please let us know if any of these change!
Use of the site
By accessing any part of the Site you agree to accept and be bound by these terms and conditions. If you do not agree with any of them then you should stop using the Site immediately.
We have the right to amend the contents of the Site at any time.
Access to some pages of the Site is limited to specific users or members who will have to enter a password to access these pages. Any access or attempted access to these pages without a valid password will be unauthorised and in breach of these terms and conditions.
Changes to these Terms and Conditions
We have the right to amend these terms and conditions for the following reasons:
a) to reflect changes or anticipated changes in law, regulations or codes of practice or to respond to a decision by a court, ombudsman or regulator;
b) to reflect changes in our costs, including administrative costs, involved in providing the Site;
c) to reflect changes in technology;
d) to reflect changes to the functionality of the Site, including the removal of any out of date functionality; and
e) to correct any mistake in the way the Terms and Conditions are drafted or to change the drafting to make them fairer or clearer (such a change would never be to your detriment). Any changes will be posted on the Site in advance of the change. If you are not happy with any change that we make, you may immediately terminate this agreement and you must stop using the Site.
Accessibility
We have made reasonable efforts to ensure that the Site is accessible from a wide range of computers and browsers. However, we cannot absolutely guarantee that you will be able to access the Site if you change the hardware/software you are using and we do not accept liability if you are unable to do so.
We may suspend access to the Site without notice for any reason, including the maintenance and updating of the information on it. We reserve the right to amend, alter or add to information appearing on the Site.
Accuracy of information
We do our best to ensure that the information provided on the Site is up to date and accurate. However, since some of the information is provided by third parties, we cannot guarantee that this third party information is up to date and accurate. Nor can we guarantee that any information on the Site is suitable for your particular purposes, as the Site is, inevitably, general, rather than specific.
We exclude liability to the full extent allowed by law. This does not affect your statutory rights as a consumer. If you intend to rely on any information presented on this Site, you are responsible for checking that it meets your specific requirements.
Links to other sites
We are not responsible for the content, security or performance of linked web sites and we do not endorse any products or services advertised on them. Once you leave the Site, you will no longer be covered by our privacy policy.
Copyright
Copyright or other intellectual property rights protect the content and layout of this Site. This not only includes text but also software, data, forms, sound, music, graphics, animations, logos and video clips.
You may print off copies of servicing information for your own personal use. You may not copy, use or print off any material for any commercial, illegal or immoral purpose. If you print off information, data, text or forms, you must not alter, amend or copy them, make any derivative works from them nor remove or obscure any logos, names or other proprietary or intellectual property marks showing ownership by us or any third party.
Complaints
ColCap UK is committed to providing products and services to the very highest standards. If you feel that we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you.
Any complaint you have should be referred in the first instance to:
Complaints Team:
Phone: 0330 053 2911 (8:30am – 5:30pm Monday – Friday GMT)
Email: service@colcap.co.uk
Writing:
Registered office:
ColCap Financial UK Limited
1 Bartholomew Lane,
London,
EC2N 2AX
